Red Helix Security Intelligence Portal

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Legal Agreements

Terms of Use & Disclaimer

Last Updated: March 2026

1. Introduction
These Terms of Use ("Terms") govern your access to and use of the Red Helix Security Intelligence Portal ("Portal"). By accessing or using the Portal, you agree to be bound by these Terms.

2. Nature of the Information (Guidance Only)
The information, analytics, and reporting materials displayed on the Portal are provided for general guidance and situational awareness only. They do not constitute professional legal or cybersecurity advice, nor are they a definitive statement of your organisation's security posture.

3. No Guarantee of Security
You acknowledge that the cyber threat landscape is rapidly evolving. A "Low Risk", "Safe", or "Clean" rating on the Portal indicates only that our specific detection logic has not identified immediate anomalies based on the data available at the time of analysis. It is NOT a guarantee that your systems are impenetrable, free from malware, or immune to compromise.

4. Limitation of Liability
To the maximum extent permitted by applicable law (including the Unfair Contract Terms Act 1977):

Red Helix shall not be liable for any security breach, cyber-attack, ransomware incident, data loss, financial loss, or unauthorised access to your systems ("Security Incident"), even if such an incident occurs while the Portal displays a positive security status.
We exclude all liability for indirect, special, or consequential losses, including loss of profit, business interruption, or reputational damage.
Our total aggregate liability for any claims arising from your use of this Portal is limited to the fees paid by you for the Portal service in the 12 months preceding the claim.

5. Portal Availability & "As Is" Basis
The Portal and all data herein are provided on an "as is" and "as available" basis. We expressly disclaim all warranties, express or implied, regarding the accuracy, timeliness, completeness, or reliability of data ingested from third-party sources. Red Helix does not guarantee 100% uptime of the Portal and reserves the right to suspend access for routine maintenance or security updates.

6. Acceptable Use & User Responsibilities
You are responsible for maintaining the confidentiality of your login credentials and must immediately notify Red Helix of any unauthorised use. You agree not to reverse-engineer the Portal, attempt to bypass access controls, run automated vulnerability scanners against the Portal URL without explicit prior written permission, or input malicious payloads into any fields.

7. Third-Party API Authorisation
By integrating third-party security tools into the Portal, you explicitly authorise Red Helix to utilise the provided API keys and credentials to query your environment for the purpose of threat hunting, log analysis, and security posture validation.

8. Governing Law
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

9. AI Transparency (Principle 10)
This Portal utilises Artificial Intelligence (Google Vertex AI) to assist with threat hunting, risk analysis, and reporting. While robust guardrails are in place, users should be aware that AI-generated content is probabilistic and all critical security decisions should be verified by a human analyst. Data Privacy: Red Helix ensures that customer telemetry and queried data processed via Vertex AI are strictly isolated per tenant and are never used to train Google’s public foundation models.

Privacy Policy

1. Data Controller
Red Helix Limited is the Data Controller for the personal data processed within this Portal.

2. Data We Collect
We collect and process:

Identity Data: Names, email addresses, and role information of authorised users.
Technical Data: IP addresses, login timestamps, browser type for security auditing.
Usage Data: Audit logs of actions taken within the portal.
Password Safety (k-Anonymity): When using the Password Check tool, we employ k-Anonymity. Only the first 5 characters of the SHA-1 hash of your password are sent to the HaveIBeenPwned API. Your actual password or full hash never leaves your browser.

3. Purpose of Processing
We process this data to authenticate users, secure the Portal, and maintain an immutable audit trail for compliance (ISO 27001, SOC 2).

4. Sub-Processors
To deliver this service reliably and securely, we utilize trusted sub-processors, including Google Cloud Platform (Firebase) for hosting, authentication, and database infrastructure, and Microsoft 365 / Third-Party SMTP providers for transactional email delivery. All sub-processors are bound by strict Data Processing Agreements (DPAs).

5. Data Retention & Destruction

User Accounts: Retained for the duration of the service contract plus 30 days.
Audit Logs: Retained for 12 months to support forensic investigation.
Customer Tenant Data (GDPR Deep Wipe): Upon termination of a customer contract, all associated tenant data, including threat hunting results, metrics, and automated email queues, are programmatically destroyed from our active databases.
Your Rights: Under the UK GDPR and Data Protection Act 2018, you have the right to access, correct, or request deletion of your personal data. Contact Red Helix for queries.